Business Line Manager with German

Lokalizacja
Rodzaj umowy
fulltime
Wynagrodzenie
8 000 - 13 000 zł
Opublikowano
Numer referencyjny
4-6-56170
To stanowisko jest archiwizowane.
To stanowisko jest archiwizowane.
Job description

An international organization based in Poznań, currently is looking for candidate for the position of Business Line Manager. We are looking a line manager who is responsible for managing employees and resources to achieve specific goals.

Main tasks:

  • Responsibility for carrying out tasks for the business line
  • Forecasting based on historical data, providing reports and information
  • Managing subordinate team (6-8 Team Leaders)
  • Responsibility for budget, forecasting, SLA's / KPI's indicators
  • Training, coaching and developing team members; including performance management and evaluation
  • Planning the contact center staff
  • Keeping in touch with the client, reporting and delivered solutions
  • Tracking trends, drawing conclusions and recommending the best actions
  • Cooperation with the Service Delivery Manager and other units
Requirements
  • 5 years of experience in customer service environment
  • 3 years of experience in team management
  • Fluent in German, min. C1
  • Very good knowledge of English, min. B2
  • Experience in working with KPI / SLA
  • Excellent skills in data analysis, drawing conclusions and taking action
  • Documented successes and initiative in implementing optimization
  • Outstanding communication skills, excellent organizational and time management skills
Benefits
  • Stable employment based on an employment contract
  • Annual bonus
  • Participation in interesting projects
  • Benefits (medical care, sports card, lunch card)
  • Professional implementation training
  • Office located in the center of Poznań
Inne notatki
Więcej podobnych ofert pracy na https://www.grafton.pl/pl/job-search
To stanowisko jest archiwizowane.
To stanowisko jest archiwizowane.