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Team Manager (service desk)

Lokalizacja łódzkie
Branża
Rodzaj umowy Pełen etat
Opublikowane 4 miesięcy temu
Nr Ref. 139037

Treść oferty

For international ITO company we are seeking motivated candidates for the position of Team Manager in Service Desk Department.

Main responsibilities:

  • managing a team of multilingual Service Desk Agents.
  • ensuring that the agreed service management standards and processes are adhered to.
  • ensuring that the Service Desk Team activities support agreed service level.
  • contributing to process definition and improvement.
  • building strong relationships with clients and Account Managers.

Requirements

  • at least 3 years of previous professional experience on similar position, gained in international company.
  • ability to manage, develop and motivate the employees.
  • very good English skills.
  • University degree.
  • strong interpersonal and leadership skills.

Benefits

  • challenging and interesting tasks.
  • possibility of professional development within the company.
  • set of social benefits.
  • attractive salary.

Other notes

Are you interested in this position? Please fill in the contact form or send us your CV in English language with the ref. number in the subject of your application.

Multilingual and Customer Service | IT and Telecommunications | IT process / service | Customer service | Finance SSC / BPO | IT | Team leader | BPO | Call center | Customer | Helpdesk | Network | Technical | Kierownik