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Team Leader in Customer Service

Lokalizacja małopolskie
Branża
Rodzaj umowy Pełen etat
Opublikowane 4 dni temu
Nr Ref. 6-10-41294

Treść oferty

For our Client new on the Polish market international company, which is building here R&D Centre we are looking for a Team Leader in Customer Service.

This role is a leader position which is aimed for candidates with vision and innovative approach, who would like to take great part in building of companies strategical service and success.

Responsibilities:

  • Setting new level of standard for customer service by delivering intelligent solution which is a blend of digital and human interaction
  • Driving digital innovation to provide best quality service using Test and Learn methodology
  • Managing of digital resources that will aid the traditional customer service and complement it with innovative approach
  • Leading, managing and developing a growing team
  • Close cooperation with leadership team to build companies strategical service proposition that are the pivotal element of companies strategy for upcoming year
  • Encourage cooperation, teamwork and knowledge sharing
  • Provide team members with coaching and assure process team training requirements are satisfied

Requirements

  • 2 years experience in international environment
  • Experience in developing and delivering cutting edge digital business solutions for dynamic environments
  • Great analytical skills, knowledge and experience in improvement of work efficiency, customer satisfaction, employee development, quality improvement, maximizing profits through technology, making most of synergies and improving cost to serve
  • Knowledge in area of digital technologies used in customer support and their role in customer relation building, including social media, mobile apps, chats, interactive voice response etc.
  • Excellent team managing, planning, organizational and communication skills

Benefits

  • Multisport card
  • Private Medical Care
  • Free fruits during the week
  • Possibility to grow with the start-up company

Recruitment Agency No. 812

Other notes

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