Manager Call Center

Lokalizacja mazowieckie
Rodzaj umowy Pełen etat
Opublikowane prawie 2 lat temu
Nr Ref. 138932

Treść oferty

For our Client international outsourcing company currently we are looking for:
Call Center Manager

  • Manages and is responsible for day-to-day activities of one or more unit of operations.
  • Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations.
  • Reviews financial data on Gross Margin/Operational Margin for team (at Supervisor level) o
  • Develop annual operating budgets and provide fiscal direction of the department
  • Overseas the daily operations of the call center and its various components, ensuring compliance with set goals.
  • Prepares/reviews financial and/or operational analysis and reports on a daily/weekly/monthly basis
  • Spends time on floor to audit current procedures to monitor and improve efficiency of operations.
  • Manages and develops a team of ACM’s in line with organizational management processes with the focus on developing a highly motivated Contact Center
  • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritize their actions for the day
  • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate


  • Min.3 years of experience on similar positio in call center environment
  • Fluent English
  • Ability to work independently and continuously according to given processes
  • Master degree
  • Leadership skills
  • Strong customer orientation
  • Ability to work under pressure an in a rapidly changing environment


  • Professional working environment with focus on training and development
  • Competitive salary and benefits package
  • Great working atmosphere

Other notes

For more related job opportunities visit www.grafton.pl/en/jobs/business-support-centres/

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