For our Client international outsourcing company currently we are looking for:
Call Center Manager
- Manages and is responsible for day-to-day activities of one or more unit of operations.
- Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations.
- Reviews financial data on Gross Margin/Operational Margin for team (at Supervisor level) o
- Develop annual operating budgets and provide fiscal direction of the department
- Overseas the daily operations of the call center and its various components, ensuring compliance with set goals.
- Prepares/reviews financial and/or operational analysis and reports on a daily/weekly/monthly basis
- Spends time on floor to audit current procedures to monitor and improve efficiency of operations.
- Manages and develops a team of ACM’s in line with organizational management processes with the focus on developing a highly motivated Contact Center
- Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritize their actions for the day
- Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate
- Min.3 years of experience on similar positio in call center environment
- Fluent English
- Ability to work independently and continuously according to given processes
- Master degree
- Leadership skills
- Strong customer orientation
- Ability to work under pressure an in a rapidly changing environment
- Professional working environment with focus on training and development
- Competitive salary and benefits package
- Great working atmosphere
Other notesFor more related job opportunities visit www.grafton.pl/en/jobs/business-support-centres/
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