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Service Desk Team Leader

Lokalizacja Warsaw
Branża
Rodzaj umowy Pełen etat
Wynagrodzenie 7 000 - 9 000 PLN
Opublikowane 19 dni temu
Kontakt Gabriela Ługowska
Nr Ref. 1-26-53893

Treść oferty

For our international Client, company from fin-tech sector, we are looking for Service Desk Team Leader.

This is a leader role perfect for candidates who have vision and innovative approach and who would like to take part in building company’s success.

Responsibilities:

  • Ensuring that the service provided for the customers is performed on an excellent level in accordance to SLA
  • Taking care of all the operational queries
  • Leading, managing and developing an international team (approx.10 people)
  • Close cooperation with other departments
  • Encouraging cooperation, teamwork and knowledge sharing
  • Providing team members with coaching and assure process team training requirements are satisfied

Requirements

  • At least 1 year’s experience in the international environment on the positions: Senior Specialist/ Deputy Team Leader/ Team Leader
  • Fluent English (additional French or Dutch would be an advantage)
  • Experience in developing team and delivering service for business solutions in a dynamic environment
  • Excellent organizational and communication skills
  • Knowledge from fin-tech sector would be a big asset

Benefits

  • Flexible working hours
  • Very good location in city center
  • Lunch card
  • Public transport subsidized
  • Language courses
  • Private medical care

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

For more related job opportunities visit www.grafton.pl/en/jobs?disciplines=obsluga-klienta

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