Customer Service Team Leader with English

Lokalizacja małopolskie
Rodzaj umowy Pełen etat
Wynagrodzenie 9 000 - 10 000 PLN
Opublikowane 5 miesięcy temu
Nr Ref. 6-26-53751

Treść oferty

For one of our Client which is well-known company in the area of engineering in Cracow, we are looking for candidates for the position of Customer Service Team Leader with English
Are you open for incoming challenges in customer service area? This is a great opportunity to lead off your professional career in international environment.

Location: CRACOW

Your daily responsibilities:

  • Leading a team of four colleagues in client’s office
  • Supporting customers on a daily basis to complete their needs successfully
  • Entering and processing orders and other essential information in ERP systems
  • Taking care and maintaining the relationship and business with customers
  • Preparing quotations which include the mandatory calculations for clients
  • Handling customer queries in English
  • Accepting and handling complaints in a commercial manner
  • Being effective support for members of your team to achieve success performance


  • Minimum 2 years of experience as Customer Service Team Leader in international environment (nice to have experience in SSC sector)
  • Advanced level of English- C1
  • Communicative knowledge of German will be an asset
  • University degree
  • Experience in leading and supervising team
  • Willingness to learn about technical issues
  • Knowledge of MS Office and ERP system is required (Oracle or SAP)
  • Strong communication as well problem solving skills
  • Planning and organizing abilities
  • Professional and proactive working attitude
  • Ability to manage team independently
  • Previous experience in cooperation with Managers


We offer:
  • Interesting and challenging position in engineering company with the headquarter in Germany
  • Stable employment within a growing company
  • Competitive salary
  • Opportunities for development in international company

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

For more related job opportunities visit www.grafton.pl/en/jobs?disciplines=obsluga-klienta

Multilingual and Customer Service | Customer service | Sales | Specialist | Supervisor | Team leader | Back office | Customer | Data entry | Pracownik działu obsługi klienta