Unified Communication Support Engineer

Location
Contract Type
fulltime
Salary
7 000 - 10 000 zł
Published
Reference
4-15-55989
This position is archived.
This position is archived.
Job description

For our Client, new BPO Center, we are currently looking for candidates for the position of Support Engineer for Unified Communication.

Task description:

  • Responsible for troubleshooting in the area of IT/ACD
  • Coordination of the setup of IT-/ACD-workstations as well as storage, hardware and cable maintenance
  • Planning and coordination of workplace relocations
  • Documentation (e.g. customer/system specific installations)
  • Responsible for ensuring the operational readiness of the IT and ACD networks via monitoring systems and UHDs
  • Analysis and elimination of faults in LAN, PC, printer, server, ACD, etc.
  • Software distribution / security management (patches, etc.)
  • Call Flow Design in interaction (ACD, CTI, IVR)
  • Carrier Service Numbers Management
Requirements
  • University degree or equivalent education in Business IT / Computer Studies
  • Certification ITIL V3 Foundation
  • Advanced IT-knowledge
  • Social competence and pronounced communication skills
  • Independent working style and high commitment
  • Comprehensive IT knowledge (PC networks, databases, programming languages, ACD etc.)
  • High resilience, time flexibility and willingness to travel
  • Structured, process-oriented working method
  • Strong organizational and analytical skills
  • Good written and spoken English
  • Very good Polish
Benefits
  • Contract of Employment
  • Taking part in both national and international projects
  • Possibility to work independently
  • Flexible working hours
  • Standard benefit package
  • Office located in the centre of Poznań
Other notes
For more related job opportunities visit https://www.grafton.pl/en/job-search
This position is archived.
This position is archived.