Call Center Manager

Location pomorskie
Job Type Full-time
Published over 2 years ago
Job Ref 136739

Job Description

For our Client international company we are looking for:

Call Center Manager


  • Check external provider performances and facilitate system and procedure implementation
  • Work on the work environment in order to assure the best place to work ant to reduce the attrition
  • Drive Contact center and Consumer Care strategy deployment at the local level
  • Provide an efficient and customer focused service to end consumer
  • Ensure effective handling of consumer/trade partners enquires to ensure high Consumer service level
  • Ensure effective escalation and correspondence in line with high company standards
  • Monitoring average call handling times to ensure correct number of agents to meet service level agreements
  • Drive call avoidance to reduce cost and increase efficiency
  • Ensure all communication with customers and trade partners is in line with best practice to ensure customer satisfaction and loyalty
  • Develop plans and schedules for internal Call center (if applicable) guaranteeing an efficient and productive use of personnel and technology in order to ensure an optimal service delivery


  • Min.3 years of experience on similar role in call center environment
  • Fluent English
  • Ability to work independently and continuously according to given processes
  • Master degree
  • Leadership skills
  • Strong customer orientation
  • Ability to work under pressure an in a rapidly changing environment


  • Professional working environment with focus on training and development
  • Competitive salary and benefits package
  • Great working atmosphere

Other notes

Are you interested in this position? Please fill in the contact form or send us your CV both in English and Polish language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

Multilingual and Customer Service | Customer service | Manager | Customer |