2nd line IT Support Engineer

Contract Type
Job description

For our Client, new Company on Krakow market which is building a SSC structures we are looking for a candidate to position of 2nd line IT Support Engineer. It is a chance to take part in transition of processes for a new Unit in Krakow.


  • Supporting internal customers via phone and remote tools. Handling direct contact with end users on daily basis while troubleshooting their problems related to computer systems, hardware, software, applications, telephone, network.
  • Taking ownership of incoming requests till successful resolution including issues escalated from Tier I.
  • Identifying and troubleshooting problems using remote desktop tools and other resources.

Coordinating of escalated problem resolution by 3rd level support.

Supporting colleagues with troubleshooting and incidents resolution.

Supporting Windows, Microsoft Office, Active Directory administration, Hardware/Software conflicts, VPN connectivity issues, VPN administration, Network connectivity, Wireless connectivity, iPhone and iPad connectivity/synchronization issues, Telecom issues, SAP problems, and other applications.

  • Bachelor degree in Information Technology or equivalent
  • 2-3 years of experience working in IT service desk
  • Professional certification (e.g. ITIL Foundation) would be an asset
  • Network administration and troubleshooting skills
  • Knowledge of Operating Systems (Windows, iOS, Android) and Protocols (HTTP, FTP, DNS, IP, SSH, etc.)
  • Knowledge of systems and administration of: Active Directory, MS Office, etc.
  • Basic network administration
  • Experience in VOIP systems
  • Attractive salary
  • Social package (private medical care, Life insurance)
  • Extensive training package
  • Defined career path
  • Nice and friendly work atmosphere
To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

For more related job opportunities visit https://www.grafton.pl/en/job-search