Service Desk Specialist with English (only first shift)

Lokalizacja
Rodzaj umowy
fulltime
Opublikowano
Kontakt
Numer referencyjny
6-15-53264
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To stanowisko jest archiwizowane.
Treść oferty

For our client, leader among international technology companies in automotive and motorization area we are looking for IT Specialist (2nd line support).

Responsibilities

  • Being the 2nd point of contact for advanced incidents and service requests related to computer systems, hardware, software, applications, telephone, network
  • Facilitates incident response and service request processes from ticket creation to ticket closure, including communications and documented resolutions
  • Diagnoses, researches and resolves technical hardware/software incidents; monitors service requests , initiates prescribed escalation process
  • Audits incidents to ensure identification of root cause & completion of the problems, recognizes and informs management of recurring problems
  • References enterprise-wide list of assets, changes, locations, versions and warranties as part of incident response
  • Creates and maintains knowledge articles to be used internally and/or externally regarding training, best practices, solutions or processes as it relates to products, environments and related technologies
Wymagania
  • Min 3 years of experience working in IT service desk
  • Knowledge of servers, configurations, instalations
  • Experienced with office 365 in Cloud
  • Experienced with Cisco phones
  • Experienced with System Center Configurating Manager
  • Knowledge of Active Directory
  • Understanding of mobile devices
  • Knowledge of Setting VPN
  • Knowledge of Setting equipment
  • Working knowledge of Microsoft Office, SharePoint, Internet Protocols (HTTP, FTP, DNS, IP, SSH, etc.) and Service Desk Tracking tools
  • Good English skills (min B2 level)
  • Passion for learning about new technologies
Korzyści
  • Working in an international environment
  • Working hours from 8 am to 4.00 pm
  • Private medical healthcare
  • Multisport Card
  • Trainings
  • Stable employment with market competitive salary,
  • Fresh fruits in the office
Inne notatki
Więcej podobnych ofert pracy na https://www.grafton.pl/pl/job-search
To stanowisko jest archiwizowane.
To stanowisko jest archiwizowane.