Client Service Coordinator

Rodzaj umowy
Zatrudnienie stałe
7 000 - 8 000 zł
Numer referencyjny
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Treść oferty

For our Client, an international company from BPO sector we are searching for the candidate for the position of Client Service Coordinator.

- Monitoring and coordinating current operations per client, ensuring SLAs and client projects are delivered to required standards of quality and timeliness
- Ensuring all client generated escalations, complaints and corrective actions are owned and proactively managed to closure within agreed deadlines
- Attending client meetings to report on and discuss contracted services and to discuss changes
- Improving client knowledge, awareness and best practice across teams, ensuring colleagues have the appropriate level of knowledge to deliver exceptional service
- Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate
- Cooperation with Team Managers to help with team capacity analysis and resource planning
- Ensuring any tasks that are beyond the standard contracted services to clients are confronted with standardization approach and highlighted to the Client Manager
- Being a role model for colleagues by giving constructive feedback and coaching to support the development of others
- Keeping knowledge and expertise up to date, especially all regulatory and statutory requirements


- Proven track record in BPO environment, delivering results to an external client base through the effective management of large teams is required
- Experience of engaging and motivating colleagues
- Professionalism and integrity to build long term trust
- High level of self- motivation and proactivity
- Effective problem solving and analytical skills to anticipate future needs/issues, including leading on identifying solutions and making recommendations
- Ability to effectively plan, prioritize and execute tasks in high pressure environment, including the ability to adapt to shifting priorities, demands and timelines using analytical and problem solving capabilities
- A strong communicator, confident to express your own views and demonstrate strong interpersonal skills that build long term relationships and trust
- Fluent English


- Stable employment based on a contract of employment
- Benefits package (Private medical care, Multisport, language courses, Christmas bonus)
- Possibility of development in a friendly environment
- A modern office in an attractive location

Inne notatki
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