Client Service Coordinator

Lokalizacja
Rodzaj umowy
Zatrudnienie stałe
Wynagrodzenie
7 000 - 8 000 zł
Opublikowano
Kontakt
Numer referencyjny
4-26-55224
To stanowisko jest archiwizowane.
To stanowisko jest archiwizowane.
Treść oferty

For our Client, an international company from BPO sector we are searching for the candidate for the position of Client Service Coordinator.

Responsibilities:
- Monitoring and coordinating current operations per client, ensuring SLAs and client projects are delivered to required standards of quality and timeliness
- Ensuring all client generated escalations, complaints and corrective actions are owned and proactively managed to closure within agreed deadlines
- Attending client meetings to report on and discuss contracted services and to discuss changes
- Improving client knowledge, awareness and best practice across teams, ensuring colleagues have the appropriate level of knowledge to deliver exceptional service
- Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate
- Cooperation with Team Managers to help with team capacity analysis and resource planning
- Ensuring any tasks that are beyond the standard contracted services to clients are confronted with standardization approach and highlighted to the Client Manager
- Being a role model for colleagues by giving constructive feedback and coaching to support the development of others
- Keeping knowledge and expertise up to date, especially all regulatory and statutory requirements

Wymagania

- Proven track record in BPO environment, delivering results to an external client base through the effective management of large teams is required
- Experience of engaging and motivating colleagues
- Professionalism and integrity to build long term trust
- High level of self- motivation and proactivity
- Effective problem solving and analytical skills to anticipate future needs/issues, including leading on identifying solutions and making recommendations
- Ability to effectively plan, prioritize and execute tasks in high pressure environment, including the ability to adapt to shifting priorities, demands and timelines using analytical and problem solving capabilities
- A strong communicator, confident to express your own views and demonstrate strong interpersonal skills that build long term relationships and trust
- Fluent English

Korzyści

- Stable employment based on a contract of employment
- Benefits package (Private medical care, Multisport, language courses, Christmas bonus)
- Possibility of development in a friendly environment
- A modern office in an attractive location

Inne notatki
Więcej podobnych ofert pracy na https://www.grafton.pl/pl/job-search
To stanowisko jest archiwizowane.
To stanowisko jest archiwizowane.