Grafton Recruitment is currently looking for candidates who are ready to take a position of Technical Support Representative with Norwegian
- log, track and resolve incoming service requests and incidents from end users via telephone, portal and email;
- resolve trouble tickets;
- ensure that incidents are dealt with according to customer and priority needs;
- identify process improvement areas and training needs;
- desire to build relationships within the service desk team, the IT group and the wider organization.
- Excellent inter-personal and communication skills, both orally and written in Norwegian plus a good command of one of English
- Organized, methodical, accurate and with an eye for detail.
- Must be able to cope under pressure and solve problems.
- A business or customer service background.
- Modern and friendly work environment with open door policy;
- Professional trainings;
- Social benefits.