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Team Leader of Quality Analyst team

Lokalizacja małopolskie
Branża
Rodzaj umowy Pełen etat
Opublikowane 5 miesięcy temu
Nr Ref. 137209

Treść oferty

For our Client, leader in business process outsourcing, that provides strategy consulting, technologies and services for customer management, we are looking for highly motivated candidates for the position of Team Leader of Quality Analysts team

Responsibilities:

  • Monitoring work of the team
  • Developing, aligning, implementing, measuring and reporting quality evaluations across the Europe
  • Supporting a culture of coaching to meet or exceed a quality customer experience satisfaction scores

Requirements

  • Fluent knowledge of English
  • Min.1 year of experience on position of QA Team Leader
  • Experience in driving quality improvement and delivering quality in line with brand values, preferable in SSC/BPO/Sales area
  • Willingness to work with outsourced partners
  • Proven knowledge of call center business
  • Experience of working with quality tools to monitor performance
  • Cultural awareness and appropriate sensitivity in workings across multiple countries
  • Working knowledge of database applications such as MS Office

Benefits

  • Competitive annual base salary plus bonus based on performance
  • Social benefits e.g. private healthcare
  • Real challenges in fast paced working international environment

Other notes

Are you interested in this position? Please fill in the contact form or send us your CV both in English and Polish language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.

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