Support Analyst - Planner

Lokalizacja dolnośląskie
Rodzaj umowy Pełen etat
Opublikowane prawie 2 lat temu
Nr Ref. 139164

Treść oferty

Our Client, one of the main provider of business services in Prague is looking for experied candidates for the position of:

Support Analyst - Planner

Responsibilities of this role:

  • Communicate on day to day with internal stakeholders in order to understand and fix their concrete problems
  • Understand the issue and make best use of the available resources to resolve it
  • Able to systematically escalate problems or variance in the information to the relevant owners and teams according to processes and standard
  • Ensure to surpass all performance and quality goals
  • Excellent communication, both verbal and written as one will be required to communicate with the Customers, Customer Service Associates, Delivery Station Managers and Delivery Associates in real time
  • Understand performance metrics to create analysis allowing to drive business results
  • Providing real-time customer experience by working in 24/7 operating environment


Basic Qualifications:
  • Excellent communication skills – Verbal and Written
  • To do attitude and problem solving state of mind
  • Proficiency in Advanced Excel
  • Fluent in English, and one more language out of French, Polish or German
  • Should be comfortable with a multi-tasking in a high-energy environment
  • Should be flexible to adapt to support a 24/7 operating environment and ready to work in shifts
  • Degree in Logistic/transportation or any numerical oriented topic
  • Former experience in logistics/transportation industry or customer oriented role
  • Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems)


  • 5 weeks of paid holiday
  • life insurance
  • contribution towards pension insurance
  • opportunity to grow in a international firm

Other notes

For more related job opportunities visit www.grafton.pl/en/jobs/sales-marketing-logistics/

Production and Purchasing and Logistics | Logistics | Specialist | Transport | Planning | Process | Supply chain | Supplier | Logistyk