Support Analyst - Planner

Lokalizacja wielkopolskie
Rodzaj umowy Pełen etat
Opublikowane ponad rok temu
Kontakt Maria Derda
Nr Ref. 139047

Treść oferty

Our Client, one of the main provider of business services in Prague is looking for experied candidates for the position of:
Support Analyst - Planner

Responsibilities of this role:

  • Communicate on day to day with internal stakeholders in order to understand and fix their concrete problems
  • Understand the issue and make best use of the available resources to resolve it
  • Able to systematically escalate problems or variance in the information to the relevant owners and teams according to processes and standard
  • Ensure to surpass all performance and quality goals
  • Excellent communication, both verbal and written as one will be required to communicate with the Customers, Customer Service Associates, Delivery Station Managers and Delivery Associates in real time
  • Understand performance metrics to create analysis allowing to drive business results
  • Providing real-time customer experience by working in 24/7 operating environment


  • Excellent communication skills – Verbal and Written
  • To do attitude and problem solving state of mind
  • Proficiency in Advanced Excel
  • Fluent in English, and one more language out of French, Polish or German
  • Should be comfortable with a multi-tasking in a high-energy environment
  • Should be flexible to adapt to support a 24/7 operating environment and ready to work in shifts
  • Degree in Logistic/transportation or any numerical oriented topic
  • Former experience in logistics/transportation industry or customer oriented role
  • Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems)


  • 5 weeks of paid holiday
  • life insurance
  • contribution towards pension insurance
  • opportunity to grow in a international firm

Other notes

For more related job opportunities visit www.grafton.pl/en/jobs/sales-marketing-logistics/

Production and Purchasing and Logistics | Logistics | Specialist | Transport | Planning | Process | Supply chain | Supplier | Logistyk