Problem Manager

Lokalizacja dolnośląskie
Rodzaj umowy Pełen etat
Opublikowane 4 miesięcy temu
Nr Ref. 137792

Treść oferty

For our Client- fast expanding international IT services provider that is noted for its innovative technology knowledge and business approach, we are looking for candidates to fill the position of Problem Manager

Main duties consist of:

  • - Coordinating the Problem Management process activities across the global factory and with external suppliers to agreed global and local SLAs
  • Escalates risks and issues to the Problem Management Regional Process Owner
  • Supports Problem Management reporting
  • ITIL process standardization
  • Ensuring consistent end-to-end application of the Problem Management process across their account(s)
  • driving cross-account process standardization
  • Coordinating with suppliers, contractors, 3rd parties, etc. to ensure timely problem resolution and contractual fulfillment and involves Supplier Management when necessary
  • delivering of Root Cause Analysis and problem resolution within given target duration
  • Conducting Post Resolution Review of critical problems and supports to follow up of their activities together with Service Delivery Manager

Place of work: Central Poland


The candidate should meet the following minimum criteria
  • Fluent English or German or French or Dutch (English as the second foreign language on).
  • University degree in IT
  • Minimum a year of Change/Incident/Problem/Project Mgmt experience.
  • Working knowledge of ITIL v3, TQM or ISO 9000:2000 (certification not required, but is a plus).


  • stable employment
  • attractive salary
  • participation in interesting project
  • work in international environment
  • contact with the latest IT technology
  • training and development programs
  • study of foreign languages
  • unlimited access to e-learning
  • private medical care
  • additional life insurance
  • subsidy for commuting
  • MyBenefit System (e.g. Multisport)

Other notes

For more related job opportunities visit www.grafton.pl/en/jobs/it-telecommunications/

IT and Telecommunications | Network | Manager | Itil | Project |