For our Client, an international IT/BPO company located in Wroclaw, we are looking for English speaking candidates who would like to work as a Language Quality Analyst.
- completing the monitoring & coaching targets for the week
- coaching the agents according to the observations made during monitoring of calls
- preparing training modules on the basis of the need analysis
- conducting specific training sessions to improve the performance of the agents
- taking initiatives to add value to the project
- contact with the client to meet assigned targets.
- experience in Coaching /Training Delivery/Teaching
- team Handling
- excellent communication skills in English.
- competitive salary,
- flexibility at work,
- permanent employment contract.
- social benefits