ITIL Situation Manager

Lokalizacja wielkopolskie
Rodzaj umowy Pełen etat
Opublikowane ponad rok temu
Kontakt Paulina Jaworska
Nr Ref. 138720

Treść oferty

Our Client is one of global leaders in IT services area that is noted for its positive market reputation supported by the leading place in the best employers’ rankings.
The company gives an access to the most advanced technology and is well known from its innovative business approach, high standards of work and certified development programs.

For this Client we are looking for candidates interested in the position of ITIL Situation Manager

Place of work: NORTH-CENTRAL REGION OF POLAND (full relocation as a preference, for very experienced candidates a partially remote system of work is possible, even 80%)

The Situation Manager role will include:

  • Being in charge of High Priority incident resolution within compound environments with complete confidence, engaging internal and external support teams globally
  • Leading the virtual team of technical resources, driving troubleshooting; ability to reduce the time needed to repair crisis outages
  • Ability to verify levels of incidents in order to execute the proper level of Incident Management proces
  • Preparing reports for various audiences, also for senior and executive managers
  • Participating in various ITIL processes


  • Very good level of English (at least B2 both written and spoken)
  • At least 1 year experience in ITIL
  • Minimum Bachelor Degree, preferably in technical field
  • High stress resistence, ability to work under the pressure of time
  • Ability to identify problems


  • Competitive salary package according to candidate’s knowledge and competences
  • Extra financial bonuses – twice a year + awards for individual goals
  • Wide package of certified trainings and development programs
  • Private medical care and life insurance
  • Multisport card
  • Free language lessons
  • The clear career path and possibility of promotion
  • Taking part in multiple employees events
  • Access to the newest technology and gadgets
  • Full time job, stability of employment
  • Optionally: relocation package

Other notes

For more related job opportunities visit www.grafton.pl/en/jobs/it-telecommunications/

IT and Telecommunications | IT process / service | Network | Manager | Support | Itil | Network | Konsultant IT