ITIL Situation Manager

Lokalizacja wielkopolskie
Rodzaj umowy Pełen etat
Opublikowane 10 dni temu
Kontakt Paulina Jaworska
Nr Ref. 138616

Treść oferty

For our clients we are looking for ITIL Situation Manager . Being one of the worldwide leaders in Cyber-security, the company has branches in more than 70 countries.

ITIL Situation Manager will participate in support of delivery of end-to-end services in line with customer and internal SLAs/KPIs driving resolution as quickly as possible

The Situation Manager role will include:

  • Manage resources engagement. Escalate as necessary.
  • Lead the virtual team of technical resource from all technical areas driving troubleshooting and recovery with confidence and authority reducing time to repair on major and crisis outages
  • Responsible for verifying the severity of all levels of incidents in order to execute the correct level Incident Management process.
  • Craft effective, professional and timely communications on incident status to a varied audience including senior executives and business/technical representatives.
  • Accountable as single source delivering clear and accurate communication during all incident across the business and technology including senior and exec management levels.
  • Produce comprehensive incident reports to a variety of audiences including senior and exec management level
  • Participate and lead Incident reviews for managed incidents or problems
  • Run daily Health-check calls and make informed decisions regarding escalation of potential issues
  • Ability to adjust in a fast pace every changing environment
  • Participating in other ITIL processes providing input from Incident Management perspective


  • fluent English
  • 1 + of year ITIL Operational experience
  • Bachelors degree in Computer Science, IT or Telecommunication or equivalent in working experience
  • Competent with Microsoft Office, Microsoft Excel, Microsoft Word
  • Networking and server business knowledge would be a plus


  • attractive salary
  • participation in interesting project
  • work in international environment
  • contact with the latest IT technology
  • training and development programs
  • study of foreign languages
  • unlimited access to e-learning
  • private medical care
  • additional life insurance
  • subsidy for commuting
  • MyBenefit System (e.g. Multisport)

Other notes

Are you interested in this position? Please send us your CV both in English on paulina.jaworska@grafton.pl

IT and Telecommunications | IT | Manager | Itil | Konsultant IT