ITIL Situation Manager

Lokalizacja dolnośląskie
Rodzaj umowy Pełen etat
Opublikowane prawie 2 lat temu
Nr Ref. 137849

Treść oferty

For our clients we are looking for ITIL Situation Manager . Being one of the worldwide leaders in Cyber-security, the company has branches in more than 70 countries.

ITIL Situation Manager will participate in support of delivery of end-to-end services in line with customer and internal SLAs/KPIs driving resolution as quickly as possible

The Situation Manager role will include:

  • Manage resources engagement. Escalate as necessary.
  • Lead the virtual team of technical resource from all technical areas driving troubleshooting and recovery with confidence and authority reducing time to repair on major and crisis outages
  • Responsible for verifying the severity of all levels of incidents in order to execute the correct level Incident Management process.
  • Craft effective, professional and timely communications on incident status to a varied audience including senior executives and business/technical representatives.
  • Accountable as single source delivering clear and accurate communication during all incident across the business and technology including senior and exec management levels.
  • Produce comprehensive incident reports to a variety of audiences including senior and exec management level
  • Participate and lead Incident reviews for managed incidents or problems
  • Run daily Health-check calls and make informed decisions regarding escalation of potential issues
  • Ability to adjust in a fast pace every changing environment
  • Participating in other ITIL processes providing input from Incident Management perspective


  • fluent English
  • 1 + of year ITIL Operational experience
  • Bachelors degree in Computer Science, IT or Telecommunication or equivalent in working experience
  • Competent with Microsoft Office, Microsoft Excel, Microsoft Word.
  • Networking and server business knowledge would be a plus


  • attractive salary
  • participation in interesting project
  • work in international environment
  • contact with the latest IT technology
  • training and development programs
  • study of foreign languages
  • unlimited access to e-learning
  • private medical care
  • additional life insurance
  • subsidy for commuting
  • MyBenefit System (e.g. Multisport)

Other notes

Are you interested in this position? Please send us your CV both in English on hanna.yankina@grafton.pl

IT and Telecommunications | IT | Manager | Itil |