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IT Support consultant with English

Lokalizacja Łódź
Branża
Rodzaj umowy Pełen etat
Wynagrodzenie 4 000 PLN/m
Opublikowane 2 miesięcy temu
Kontakt Katarzyna Kulik
Nr Ref. 9-10-43813

Treść oferty

An international company with advanced structures and opportunities for development is looking for candidates for the position of 1st line support consultant in the IT area with very good level of English. This is a contract for 1 year with possibility to prolong.

Responsibilities include:

  • providing first line technical support by contacting customers via email and telephone,
  • solving problems regarding password generation, creating a group of accounts, verification of accounts, Windows, MS Office,
  • providing information about the IT products ordered by users,
  • recording / classifying incoming requests with an appropriate indication of their priority,
  • contacting with experts,
  • forwarding unresolved cases to the second line support.

Requirements

  • Very good English,
  • Experience in working on similar position,
  • Willingness to work and commitment,
  • Knowledge of MS Office.

Benefits

  • employment on the basis of the temporary contract signed for 1 year,
  • stable office working hours from Monday to Friday,
  • international environment,
  • opportunity to gain experience in IT and customer support,
  • a package of initial trainings,
  • very attractive benefits (internal and external trainings, e-learning, sports card, life insurance, medical care),
  • possibility to prolong the contract.

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. We will register your data in our database. We don't send back the documents sent to us. Grafton Recruitment Sp.z o.o. is registered on position 812 in the National Recruitment Agencies Register.

Multilingual and Customer Service | IT | Customer service | Specialist | Support | Back office | Helpdesk | Language | Customer | Junior | Pracownik działu obsługi klienta