IT Analyst / Specialist (2nd line support) Spanish or German speaker

Lokalizacja małopolskie
Rodzaj umowy Pełen etat
Opublikowane ponad rok temu
Nr Ref. 6-10-40975

Treść oferty

For our Client which is IT distributor we are currently looking for:

IT Analyst / Specialist

Daily responsibilities:

  • Provide 2nd line technical support via email/telephone/live-chat to our global customers
  • Resolve escalated support incidents from our customers and partners
  • Troubleshoot complex errors
  • Undertake to develop and maintain technical skills in selected products
  • Undertake training to achieve and maintain accreditation in selected products
  • Support the storage/ networking and security products


  • 2 years of working experience in 2nd line support in busy environment
  • Ability to acquire skills and develop quickly is essential
  • Present friendly & professional manner
  • Abaility to cooperate with other team members
  • Excellent customer service skills
  • Excellent communication and interpersonal skills
  • Administration, installation and troubleshooting of Windows or Linux based devices and networks
  • Fluent English and Spanish or German
  • Deep understanding and knowledge of NetApp application


  • Multisport card, private medical care, life insurance
  • Training budget
  • Clear monthly bonus system
  • Annual bonus
  • Office hours 10-18

Recruitment Agency No. 812

Other notes

For more related job opportunities visit www.grafton.pl/en/jobs?disciplines=it-komunikacja

IT and Telecommunications | Hardware | IT process / service | Network | Software | Analyst | Helpdesk | 1st line | 2nd line | Pracownik help desku