IT Analyst- 1st line support

Lokalizacja małopolskie
Rodzaj umowy Pełen etat
Opublikowane 3 miesięcy temu
Nr Ref. 6-10-42648

Treść oferty

For one of our Client, very-known company on Cracow market, we are looking for candidates for the position of :

IT Service Desk Analyst- 1st line of support

Are you ready for the next step in your international career? Please send us your CV in English.

You will be responsible for:

  • Providing first line support for company employees concerning the workstations, servers, application software and hardware
  • Diagnosing and resolving issues related to IT, LAN/WAN, MS Office, Windows, VPN, Active Directory
  • Handling end users queries in English via phone, chat, email and ticketing system SNOW


  • Advanced level of English (written and spoken) is essential
  • Good knowledge of Windows and Microsoft Office
  • Nice to have experience in customer service/support area
  • PC/Laptop configuration familiarity
  • Analytical and problem solving skills required
  • Good interpersonal and communication skills
  • Ability to gain new skills quickly
  • Willingness to work in shifts as company provides support 24/7, so we are looking for candidates who are flexible in terms of the working shifts especially night shift

Nice to have:
  • Technical degree


  • Competitive salary and benefit package
  • Friendly working atmosphere
  • Wide range of trainings

Recruitment Agency no. 812.

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. We will register your data in our database. We don't send back the documents sent to us. Grafton Recruitment Sp.z o.o. is registered on position 812 in the National Recruitment Agencies Register.

Enginneering | IT and Telecommunications | Software | Analyst | Support | 1st line | Ticket | Pracownik help desku