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Customer Service Manager with Czech

Lokalizacja małopolskie
Branża
Rodzaj umowy Pełen etat
Wynagrodzenie 7 500 - 11 000 PLN/m
Opublikowane 3 dni temu
Nr Ref. 6-13-40896

Treść oferty

For our Client international company, we are looking for Customer Service Manager with Czech language.

You will be responsible for:

  • Supervision and/or performing Customer Service activities
  • Leading a team of Customer Service specialists including: sales planning, forecast, capacity planning
  • Daily SLA monitoring
  • Cooperation with internal departments (Sales, Logistics, Category Management)
  • Handling 3rd level quieres for the Czech and Slovakian market
  • Understanding of business needs and priorities and effective interaction with internal customers
  • Creating reports for the head office
  • Evaluation of customer feedback, follow-up, quality report

Requirements

  • Minimum 2 years of experience as Manager or Team Leader in Customer Service department
  • Fluent Czech
  • Very good English
  • Experience in team management
  • Very good knowledge of CRM tools
  • Practical knowledge of target-oriented communication

Benefits

  • Multisport card
  • Private medical care
  • Trainings
  • Opportunity to develop inside of the organization

Recruitment Agency No. 812

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. We will register your data in our database. We don't send back the documents sent to us. Grafton Recruitment Sp.z o.o. is registered on position 812 in the National Recruitment Agencies Register.
For more related job opportunities visit www.grafton.pl/en/jobs?disciplines=sprzedaz-marketing-logistyka

Multilingual and Customer Service | Customer service | Manager | Customer | Project Manager (zarządzający projektem)