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Contact Centre Vendor Manager

Lokalizacja Warsaw
Branża
Rodzaj umowy Pełen etat
Wynagrodzenie 13 000 - 16 000 PLN/m
Opublikowane 11 dni temu
Nr Ref. 1-26-45093

Treść oferty

A Swiss provider of technologically advanced solution for banking and financial services is opening its new Shared Service Centre - in Warsaw.
Newly created structures offer wide range of opportunities for development and work with advanced solutions within financial administration.
We are building the whole team from scratch and we are kindly inviting candidates to take part in the recruitment and together build a new brand on Polish market.

Key duties:

  • vendor management
  • form strong relationship with contact centre
  • overseeing the design and delivery of agreed processes, procedures and campaigns
  • managing budgetary costs
  • checking compliance and regulatory issues
  • managing information around KPIs.

Requirements

  • fluent English min. C1
  • experience in managing B2C contact centre
  • marketing/product management experience
  • ability to review processes and make recommendations
  • "technical" contact centre knowledge e.g. knowledge management, telephony systems
  • strong relationship and leadership skills
  • experience in budgetary matters
  • commercial focus and excellent vendor management skills.

Benefits

The company offers a whole range of standard corporate benefits.

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. We will register your data in our database. We don't send back the documents sent to us. Grafton Recruitment Sp.z o.o. is registered on position 812 in the National Recruitment Agencies Register.

For more related job opportunities visit www.grafton.pl/en/jobs?disciplines=obsluga-klienta

Multilingual and Customer Service | Customer service | Finance SSC / BPO | Manager | Call center | CRM | Customer | Finance | Incoming call | SSC | Kierownik