Complaint Analyst with Italian and Spanish (back-office)

Lokalizacja łódzkie
Rodzaj umowy Pełen etat
Opublikowane prawie 2 lat temu
Nr Ref. 138784

Treść oferty

For newly set up international SSC in Lodz we are currently seeking Italian and Spanish speaker for the position of Complaint Analyst.


  • taking part in process transition from abroad to SSC in Lodz.
  • complaint investigation, identifying preliminary root cause, agree on corrective actions with the departments involved and align content customer feedback with Customer Care Agent and Sales.
  • initiate goods return process, agree pick up date with logistics department, follow up inspection of goods as of return to the warehouse, inform Customer Care Agent on status return.
  • initiate credit and debit notes in line with conclusions of complaint investigation, monitor the e-invoicing process.
  • follow up continuous improvement initiatives to prevent reoccurrence of complaints.


  • 2 years of experience in the area of customer care, accountancy, logistics or similar, gained preferably in international company.
  • fluent Italian and Spanish.
  • very good English skills.
  • SAP skills is nice to have but not a must.
  • University degree.
  • service oriented and customer focused.
  • good analytical and problem solving skills.


  • stable employment in international company.
  • set of social benefits.
  • attractive salary.
  • friendly atmosphere at work.

Other notes

Are you interested in this position? – Do not hesisate and send your CV in English to the e-mail address below.

Multilingual and Customer Service | Customer service | Administrator | Agent | Analyst | Assistant | Associate | Officer / clerk | 2nd line | Administration | Back office | Customer | SSC | Transition | Pracownik back office