Treść oferty

Our client is the leading provider of supply chain solutions that facilitate the exchange of e-business communications to ensure perfect data in every system.
Currently we are looking for Client Service Manager

The Candidate will be responsible for:

Establish the operations in Poland and the business material in Polish (Process, documentation, user Guides, KPIs)
Manage integration projects for clients (analysis, roadmap, project management, service delivery)
Coordinate the operations with our teams based in Headquarters (Paris, France and Boston, USA)
Train and support our customers (physical training, WebEx , phone)
Monitor and resolve the incidents with customers until their complete resolution
Implement a continuous improvement proces

Wymagania

The successful candidate will possess the following:

University degree
Customer focused
Good analytical mind
Experience in customer relations and knowledge of good practices (methodology) are required. - Awareness about GDSN or EDI is a real plus.
At ease with the information systems, the candidate shall demonstrate the ability to manage an operational activity.
Language: Polish, English fluently
Experience 4- 6 years of similar position

Korzyści

Attractive salary
Employment at global company
Interesting and challenging job in international structures
Possibility of professional development

Inne notatki

Więcej podobnych ofert pracy na www.grafton.pl/oferty-pracy/obsluga-klienta/
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi osobami. Zaproszonych kandydatów rejestrujemy w naszej bazie danych. Nadesłanych dokumentów nie zwracamy. Gwarantujemy dyskrecję.

Lokalizacja	mazowieckie
Branża	Sprzedaż, Marketing & Logistyka Obsługa Klienta
Rodzaj umowy	Pełen etat

Opublikowane	ponad rok temu
Nr Ref.	139858