Change Senior expert/Manager with German

Lokalizacja pomorskie
Rodzaj umowy Pełen etat
Opublikowane prawie 2 lat temu
Kontakt Justyna Gnatowska
Nr Ref. 137274

Treść oferty

Do You have a passion for change management, IT issues resolultion?
You have also an incident background and willingness to work in a multicultural dynamic environment?

For one of the global leaders in innovative business solutions, company situated in the best employers’ rankings we are looking for a Change Manager with English (German language will be an asset but not required!)

The company gives an access to the most advanced technology high standards of work and certified development programs.

Place of work: Central Poland (financial support provided in relocation)

You will be responsible for:

  • Change management process coordination according to ITIL, local and global standards
  • Development and process optimisation
  • Finding the root cause of escalations, providing well-prepared RCA within define timelines
  • Ensuring high quality level of service with defined SLA’s and KPI’s, reporting
  • Monitor incoming requests ensuring they are dealt with in a timely manner and within SLA
  • Complex communication with different international departments
  • Assisting the Global Management team in driving Service management best-practice and ITIL process standardization
  • Identifying and planning process improvement’s projects
  • Coordinating all IT delivery activities to deliver the service in accordance with contractual scope, and target levels
  • Coordinating and managing relationships with vendors and support staff that provides hardware, software or/and network problem resolutions
  • Cooperating with suppliers, contractors, 3rd parties, etc.


  • At least 2 years of experience in ITIL Process Management (Problem, Change, Configuration) and/or Client’s portfolio and Service Management
  • Very good knowledge of English (at least at C1 level)
  • Fluent German will be an asset (but is not required!)
  • University degree, preferably in IT, Telecommunication or Economics discipline
  • Knowledge of service desk and workplace support environment (KPIs, SLA, ITIL, incident management)
  • Ability to establish excellent customer services with internal and external customers
  • Proactive attitude at all levels of operational and strategic tasks
  • High communication skills
  • Advanced knowledge of ITIL and IT process delivering
  • Dynamic and creative attitude


  • Competitive salary package according to candidate’s knowledge and competences (European level)
  • Full time job, stability of employment (permanent contract of emplyment)
  • Certified trainings and development programs
  • Private medical care and life insurance
  • Multisport/Benefit card
  • Free language lessons
  • Clear career path and possibility of promotion
  • Possibility of international transfer (mobility) to one of the foreign branch
  • Taking part in multiple employees events
  • Access to new technology and gadgets
  • Possibility of relocation package

Other notes

For more related job opportunities visit www.grafton.pl/

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