Service Operations Team Leader

Lokalizacja Warsaw
Rodzaj umowy Pełen etat
Wynagrodzenie 9 000 - 12 000 PLN
Opublikowane 3 miesięcy temu
Nr Ref. 1-26-53912

Treść oferty

We are currently seeking candidates interested in taking the postion of a Service Operations Team Leader with German and English languages.

The team consists of approx. 8-10 people who are responsible for DACH region.

Main areas of focus and duties will include:

  • Handling Daily Operations (managing back-ups, acting as SME, supporting staff and participating in process improvement efforts)
  • Building and maintaining Service Operation Team culture incl. hiring and training, evaluating performance and implementing feedback.


  • over 3 years of experience in SSC reality, back office prefereably
  • existing experience in managing a team
  • fluent English and German
  • MS Office literacy (Excel is a must)
  • leadership skills
  • Project Management skills.


  • life insurance
  • private medical care
  • sport card
  • yearly bonus
  • flexible working hours

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

For more related job opportunities visit www.grafton.pl/en/jobs?disciplines=obsluga-klienta

Multilingual and Customer Service | Customer service | Team leader | Back office | CRM | CSR | Customer | Order taking | Kierownik