IT Specialist - 2nd line support

Lokalizacja małopolskie
Rodzaj umowy Pełen etat
Opublikowane 7 miesięcy temu
Nr Ref. 6-10-53276

Treść oferty

Our job opportunity is a chance to expand your knowledge in an international company.
You will be dedicated to the team, who is supporting internal users in Poland.

Location: CRACOW

You will be responsible for:

  • Providing technical support to employees for computer workstations, servers, application software and hardware
  • Finding a solution for occurring problems
  • Diagnosing and resolving issues related to IT, LAN/WAN, MS Office, Windows, VPN, Active Directory
  • Assisting in documenting local IT environment and delivering IT production systems
  • Detecting and receiving internal customers incidents
  • Escalation of major problems to 3rd line support
  • Following local procedures and policies


  • At least 1 year of working experience in Service Desk
  • Advanced level of English (written and spoken) is essential
  • Basic knowledge of Exchange, ServiceNow, Active Directory, Skype, iOS
  • Good knowledge of Windows Operating system 7 and Microsoft Office
  • PC/Laptop configuration familiarity
  • Time management and organizational skills
  • Team oriented individual
  • Good interpersonal and social skills
  • Analytical and problem solving skills required

Nice to have:
  • Technical degree (preferably in IT field)


  • Competitive salary and benefit package
  • Excellent working and team atmosphere
  • Career path opportunities
  • Possibility of self-development

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

For more related job opportunities visit www.grafton.pl/en/jobs?disciplines=it-komunikacja

Multilingual and Customer Service | Customer service | IT | Support | Analyst | 1st line | Back office | Senior | Asystent