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Client Service Coordinator

Lokalizacja wielkopolskie
Branża
Rodzaj umowy Pełen etat
Wynagrodzenie 7 000 - 8 000 PLN
Opublikowane 4 dni temu
Kontakt Sylwia Błaszczyk
Nr Ref. 4-26-55224

Treść oferty

For our Client, an international company from BPO sector we are searching for the candidate for the position of Client Service Coordinator.

Responsibilities:

  • Monitoring and coordinating current operations per client, ensuring SLAs and client projects are delivered to required standards of quality and timeliness
  • Ensuring all client generated escalations, complaints and corrective actions are owned and proactively managed to closure within agreed deadlines
  • Attending client meetings to report on and discuss contracted services and to discuss changes
  • Improving client knowledge, awareness and best practice across teams, ensuring colleagues have the appropriate level of knowledge to deliver exceptional service
  • Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate
  • Cooperation with Team Managers to help with team capacity analysis and resource planning
  • Ensuring any tasks that are beyond the standard contracted services to clients are confronted with standardization approach and highlighted to the Client Manager
  • Being a role model for colleagues by giving constructive feedback and coaching to support the development of others
  • Keeping knowledge and expertise up to date, especially all regulatory and statutory requirements

Wymagania

  • Proven track record in BPO environment, delivering results to an external client base through the effective management of large teams is required
  • Experience of engaging and motivating colleagues
  • Professionalism and integrity to build long term trust
  • High level of self- motivation and proactivity
  • Effective problem solving and analytical skills to anticipate future needs/issues, including leading on identifying solutions and making recommendations
  • Ability to effectively plan, prioritize and execute tasks in high pressure environment, including the ability to adapt to shifting priorities, demands and timelines using analytical and problem solving capabilities
  • A strong communicator, confident to express your own views and demonstrate strong interpersonal skills that build long term relationships and trust
  • Fluent English

Korzyści

  • Stable employment based on a contract of employment
  • Benefits package (Private medical care, Multisport, language courses, Christmas bonus)
  • Possibility of development in a friendly environment
  • A modern office in an attractive location

Inne notatki

W celu złożenia aplikacji prosimy o kliknięcie przycisku „Aplikuj teraz“ i postępowanie zgodnie z instrukcjami. W przypadku wcześniejszych spotkań w firmie Grafton, prosimy o bezpośredni kontakt z konsultantem prowadzącym. Podane stawki wynagrodzeń są stawkami brutto, na podstawie badania wynagrodzeń Grafton Recruitment. Ostateczna wartość wynagrodzenia zależy od stopnia dopasowania kompetencji Kandydata do wymogów opisanych w ofercie. Oferty pracy Grafton Recruitment nie są ofertami w rozumieniu Kodeksu Cywilnego (podst. Prawna art. 66 i 71 K.C.). Uprzejmie informujemy, że zapoznajemy się ze wszystkimi aplikacjami, a kontaktujemy się z wybranymi osobami. Gwarantujemy dyskrecję.
Grafton Recruitment Sp. z o.o. jest Agencją Zatrudnienia nr 20329.

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