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CRM Analyst - Customer Service Support

Lokalizacja wielkopolskie
Branża
Rodzaj umowy Pełen etat
Wynagrodzenie 4 500 - 5 500 PLN
Opublikowane 6 dni temu
Kontakt Michał Piernik
Nr Ref. 4-20-54497

Treść oferty

For our Client, international company with stable position on a market, we are looking for:
Quotation Analyst - Customer Service Support

Responsibilities:

  • Process service inquiries for the region in a timely and efficient manner, in line with business service level agreements (SLA) that is cost effective for the customer and optimal for the business. Serve as 1st Level escalation for the global sales organisation.
  • Maintain Country card(s) and ensure it is kept up to date by having regular calls with the CRM and vendors so as to support the CRM in the strategy for their region
  • Resolve ordering/provisioning queries in relation to EMEA access pricing
  • Provide input and support for Big Bid team as required and as backup for primary COG Quotation Analyst for other EMEA regions as applicable

Requirements

  • Strong written & verbal communication skills are required to work with vendors, Sales and other key stake holders.
  • Good interpersonal skills and the ability to communicate with all levels of the business
  • Retain a professional attitude at all times.
  • Team player and self-motivator
  • Proactive in approach to the role and a “can do attitude”.
  • Ability to work under pressure and to tight timescales as per business SLA’s in support of Sales activities.
  • Able to work independently to meet own plan of work, whilst participating in the wider team and building productive and collaborative work relationships both internally and externally

Benefits

  • Interesting career path in a successful multinational organization
  • Skills development through diverse work assignments and trainings

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

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