Service Desk Specialist with German and English

Contract Type
8 500 - 10 000 zł
Work from home
Flexible work hours
Partial work from home
This position is archived.
This position is archived.
Job description

For our client, a global leader in outsourcing and customer care, we are currently looking for candidates to work as a Service Desk Specialist with German. This is an exciting opportunity for a skilled professional who enjoys working in a dynamic environment and providing exceptional technical support to our clients.


  • Act as the first point of contact for clients, providing efficient and effective assistance via phone, email, or chat
  • Diagnose and troubleshoot technical issues, and provide timely resolutions or escalate complex problems to the appropriate teams
  • Record and track all customer interactions and resolutions in the ticketing system.
  • Collaborate with internal teams to ensure prompt resolution of customer inquiries and issues.
  • Keep up-to-date with product knowledge and industry trends to provide accurate and relevant information to clients.
  • Fluent in German and English, with excellent written and verbal communication skills in both languages.
  • Previous experience in a customer service or technical support role is preferred.
  • Strong problem-solving skills and the ability to analyze and resolve technical issues.
  • Ability to work effectively under pressure and meet tight deadlines.
  • professional trainings
  • access to MyBenefit
  • private medical care
  • hybrid work
  • an inclusive, multicultural work environment
  • permanent employment contract
To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

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This position is archived.
This position is archived.