Service Delivery Manager for Finance area

Contract Type
Job description

We are currently looking for candidates to fill a position of Service Delivery Manager with English for our Client.

It is a chance to take part in advanced processes in worldwide growing organization with leader position on Polish market.

Workplace :Kraków


  • Leading, managing and developing a growing towers of AP and AR process
  • Ensuring professional and proactive day to day service for the Client up to agreed SLA’s and KPI’s
  • Working closely with the Client and maintaining good working relationship
  • Driving and proposing process improvements within assigned scope to assure productivity
  • Encourage cooperation, teamwork and knowledge sharing
  • Management supervision for Team Leader’s setting goals and reviewing performance
  • Maintaining the compliance in the audits and other processes
  • 5-7 years of proven experience in managing the team as a Team Manager (the best if in outsourcing/Shared Services Centre environment)
  • Experience in AP/AR process
  • Very good knowledge of English
  • Proven track record of successfully managing and developing teams
  • Good analytical skills and knowledge of SAP and Excel
  • Ability to enhance process and controls
  • Good Customer Service skills and client-focus attitude
  • Strong interpersonal skills and proactive team work approach
  • Flexibility, ability to deal with ambiguity and change
  • Ability to work under pressure
  • Very interesting job in corporate environment
  • Additional benefits (insurance, multibenefit, healthcare)
  • Possibility to plan own career for next few years within company
  • Trainings

Recruitment Agency no. 20329

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

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