Service Assurance Manager

Location
Poznań
Industry
Customer service
Contract Type
Full-time
Salary
13 000 - 19 000 zł
Published
Contact
Klaudia Sujecka
Reference
4-6-56954
This position is archived.
This position is archived.
Share this Job
Job description

We are looking for candidates with English & German and a few years of experience in conducting international projects- desirably in the area of Service Desk and Managed Services.

Flexible location + possibility to travel

Responsibilities provided for this role:

  • Review customer requirements
  • Being a single point of contact to support for sales and design in responding to service desk, end user computing and managed infrastructure opportunities
  • Perform risk profiling and mitigation identification
  • Proposing innovative solutions to requirements, by developing skills and knowledge of all company’s service delivery mechanisms and policies
  • Negotiate with the various internal global stakeholders
  • Act as a gatekeeper ensuring best value for customer and company
  • Co-ordination and management of multiple virtual teams
Requirements
  • Significant experience in Managed Services in an IT outsourcing
  • Experience in costing IT services (such as datacentre, storage, helpdesk, hardware maintenance, deskside support, server and network management etc.)
  • Willingness to travel (this role requires 20-30% of business trips)
  • Analytical mind and ability to analyze cost, risk, assumptions and dependencies.
  • Knowledge of commercial agreement production and negotiation
  • Ability to communicate and build relations effectively at all levels
  • Ability co-ordinate and translate the needs of multiple stakeholders
  • Negotiation and multitasking skills
  • Strong communication skills
  • ITIL Foundation
  • Fluency in English and German
Benefits
  • Work in a diverse, innovative and fast growing company
  • Modern office in the center of Poznań or possibility to work remotely
  • Trainings and language courses
  • Opportunities for career development
  • Benefits package (including 1 additional day off, private healthcare, multisport)
  • Relocation package if needed
  • Annual bonus
To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

For more related job opportunities visit https://www.grafton.pl/en/job-search
Share this Job
This position is archived.
This position is archived.