For our Client well known company which is working in area of Finance and new technologies we are looking for a Senior Order Management Specialist with German language. This is newly created project which includes transition we are building new team in structures.

Key responsibilities:

• Booking of Orders and creating orders in the ERP system;
• Handling customer requests and providing information to them
• Follow-up on pending items
• Updating ERP regarding clients, supplies, pricing
• Gathering information from logistics partners and informing customers regarding availability and deliveries;
• Offering resolutions for internal updating requests: credit/debit notes, reimbursements;
• Checking and solving potential issues between client purchase orders and system information;
• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient;
• Preparing the relevant documents for the orders (export, transport, customs);
• Solving issues regarding damaged goods, shipment delayed, return transports,
• Handling any issues, looking for solutions along with all the parties involved
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas