Local IT Support Analyst

Location
Kraków
Industry
IT - Hardware, Network, Administration
Contract Type
Full-time
Work from home
Work at the workplace only
Published
Contact
Reference
6-15-64808-1
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This position is archived.
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Job description

For our Client American Company we are looking for candidate to position of Local IT Support Analyst. It is a chance to perform work across multiple sites and provide support to end users on a variety of issues.

Responsibilities:

  • Supporting internal customers via phone and remote tools. Handling direct contact with end users on daily basis while troubleshooting their problems related to computer systems, hardware, software, applications, telephone, network.
  • Taking ownership of incoming requests till successful resolution including issues escalated from Tier I.
  • Identifying and troubleshooting problems using remote desktop tools and other resources.
  • Providing support with Active Directory and hands on support and for servers and network equipment.
  • Managing the local IT asset inventory, stockroom, and CMDB
  • Assist in Virus Remediation and security incident response, as required.
Requirements
  • Bachelor degree in Information Technology or equivalent
  • 2-3 years of experience working in IT service desk
  • Professional certification MCSE would be an asset
  • Network administration and troubleshooting skills
  • Knowledge of Operating Systems (Windows, iOS, Android) and Protocols (HTTP, FTP, DNS, IP, SSH, etc.)
  • Knowledge of systems and administration of: Active Directory, MS Office, etc.
  • Basic network administration
  • Experience in VOIP systems
  • Availability to work 4/5 days per week in the office
Benefits
  • Attractive salary
  • Social package (private medical care, life insurance, benefit card, nnual bonus)
  • Extensive training package
  • Nice and friendly work atmosphere
To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

For more related job opportunities visit https://www.grafton.pl/en/job-search
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This position is archived.
This position is archived.