IT Helpdesk Specialist

Location
Kraków
Industry
IT - Software development
Contract Type
Full-time
Published
Contact
Anna Popiołek
Reference
6-16-64004
This position is archived.
This position is archived.
Share this Job
Job description

Do you any experience in providing phone, chat and email based technical support? Would you feel good in assisting global technological company's employees in determining problems, and provides resolutions on technical and service problems? If the answare is "YES", don't wait and apply for our offer!

Responsibilities:

  • provides Technical remote support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
  • provides Technical remote support on software and applications to the point of installation and basic use; if required need to escalate or file bug with application owners
  • uses troubleshooting techniques to identify network related issues
  • provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs and Servers
  • help employees with access & account issues based on defined/documented guidelines, policies and procedures
Requirements
  • any High-school Diploma /Degree
  • 1 to 2 year of international calling experience
  • technical troubleshooting - 1 to 2 years of experience in troubleshooting issues related to hardware & software issues on at-least one of these operating systems (Linux, Mac and Windows desktop environments, etc)
  • candidate should have good multitasking skills and technical knowledge
  • good knowledge of English language (minimum B2)
Benefits
  • employment contract
  • multisport card
  • life insurance
  • medical care Luxmed
  • additional day off for your birthday
  • ability to work in international environment
To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

For more related job opportunities visit https://www.grafton.pl/en/job-search
Share this Job
This position is archived.
This position is archived.