For our Client, new established Shared Service Center, we are looking for candidates for the position of: HR Back Office Specialist with Czech, English and Polish.

Workplace: Poznań or remote (2 days per month from office)

Key responsibilities:

• Promotes efficient and effective delivery of specific process (e.g. contract administration, data administration) by solving complex inquiries that require specific HR knowledge and / or higher degree of policy interpretation
• Provides timely, accurate and value-adding answers to complex HR-related local or global queries from employees and business managers
• Ensures contact with Strategic / Regional Experts to develop and maintain a detailed knowledge of the designated processes and policies for the countries / business stream / globally covered
• Responsible for staying current on country regulations pertaining to WFA processes and communicating pertaining requirements to Teamlead WFA
• Responsible for handling the WFA processes including but not limited to: maintaining employee data and files according to country regulations, and preparation/creation of documents and templates
• Manages data related processes and reviews documentation regarding but not limited to: transfers, offboarding, change requests, job/work changes, leave of absence, end of assignments, terminations
• Performs ad hoc reporting as needed
• Delivers country-specific / business stream / global specific training to front office
• Shares information with relevant colleagues (e.g. Front Office, Teamlead)
• Interprets policy and solves problems
• Supports training of new agents, may coach and mentor junior agents