Customer Care Manager with Hungarian

Contract Type
This position is archived.
This position is archived.
Job description

For our client, an international e-commerce company, due to the intensive development of the office in Krakow, we are looking for a person for the position of Customer Care Manager with Hungarian.


  • Responsibility for operational managing of our external service providers/call center teams in the daily business
  • Supervision of Customer escalations and resolving them from 3 level perspective within our CRM-environment
  • Providing a structured response to customer queries on product/process optimization
  • Observance of the country-specific process instructions and guidelines
  • Daily KPI monitoring, KPI developments and target deviations checks
  • Support with the development of customer care concepts and standards
  • Making data-driven decisions, analyzing and improving current processes
  • Close cooperation with Central and national Customer Care Managers (regular meetings, alignment, knowledge sharing)
  • Support with the development of Customer Care concepts and standards
  • Overseeing all Customer Care communication channels including Social Media (Facebook, Instagram)
  • Native Hungarian, English working proficiency
  • University or college degree
  • At least 3 years of work experience in Customer Care area in an international environment
  • Experience in working with external service providers would be a benefit
  • Advanced knowledge in using CRM tool
  • Professional background in e-commerce preferred but not a must
  • Strong analytical and problem-solving skills
  • Flexible and reliable team player with a passion for communication
  • Chance to become a part of dynamically growing international company
  • Training opportunities and professional development in e-commerce and other areas
  • Motivated multi-cultural teams and enjoyable work atmosphere
  • English and German language courses on company premises
  • Benefit package
  • Fresh fruits and beverages, company events
  • Discount in zooplus shop
  • Central office location
  • Full time employment contract
  • Flexible working hours
  • Extra days off
To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

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This position is archived.
This position is archived.