Change/Problem Manager (ITIL)

Contract Type
This position is archived.
This position is archived.
Job description

For one of our Clients we are looking for Change/Problem Manager who will be responsible for:

  • Facilitate global Change Management proces
  • Provide Service Now tool administration, configuration/customization, reporting services, and support including designing, developing, and updating forms and workflow.
  • Ensure documentation of Development activities includes all necessary steps, is accurate, consistent and contains sufficient detail to comply with established controls and procedures.
  • Responsible for researching and testing of system upgrades and enhancements as well as training and implementation, as assigned.
  • Coordinate Requirements, Design and Development, Testing, and Implementation activities with Service Management Leads and other stakeholders. Ensure compliance with processes and procedures.
  • Assist IT and Operations support staff, educate on ITSM best practices by facilitating training, creating documentation, and providing one-on-one coaching.
  • Provide regular reporting and presentation of information to communicate status of operations, activities, projects and issues to management and peers in other functional areas.
  • Assist in defining, developing and performing tasks associated with the company implementation of software and hardware asset management.
  • Cross train with other Service Management Analysts to learn their disciplines to better understand their process/needs.
  • Fully proficient in applying established standards in focus and adjacent technical areas.
  • Work experience as change/process/problem manager
  • Ability to define highly complex and specialized projects, perform analysis, and make sound decisions.
  • Capable of managing varied assignments and work independently as well as instruct and coach other professionals.
  • Bachelor's degree in IT, related technical discipline or equivalent.
  • Minimum of 2 years of IT work and relevant technical experience.
  • Certifications related to specific disciplines. ITIL v3 Foundations certification desirable.
  • Stable agreement
  • Benefit package
  • Home office
  • Work in an international environment
To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

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This position is archived.
This position is archived.