For one of our Clients we are looking for Change/Problem Manager who will be responsible for:

• Facilitate global Change Management proces
• Provide Service Now tool administration, configuration/customization, reporting services, and support including designing, developing, and updating forms and workflow.
• Ensure documentation of Development activities includes all necessary steps, is accurate, consistent and contains sufficient detail to comply with established controls and procedures.
• Responsible for researching and testing of system upgrades and enhancements as well as training and implementation, as assigned.
• Coordinate Requirements, Design and Development, Testing, and Implementation activities with Service Management Leads and other stakeholders. Ensure compliance with processes and procedures.
• Assist IT and Operations support staff, educate on ITSM best practices by facilitating training, creating documentation, and providing one-on-one coaching.
• Provide regular reporting and presentation of information to communicate status of operations, activities, projects and issues to management and peers in other functional areas.
• Assist in defining, developing and performing tasks associated with the company implementation of software and hardware asset management.
• Cross train with other Service Management Analysts to learn their disciplines to better understand their process/needs.