For our Client providing payment transactions and financial information services we are currently looking for:

Business Customers Support with German

Responsibilities:

• Providing telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions;
• Independent processing of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements;
• Updating systems to reflect contract changes, including activating new services and changes to the customer status;
• Set-up and maintenance of new and existing customers in our systems, according to our SLA’s , processes and quality requirements,
• Active support operational implementation of new products and services,
• Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics),
• Active participation and cooperation in projects,
• Active assistance in all areas of the team,
• Resolution and follow-up on customer issues escalating to technical support teams as appropriate.