Quality Analyst with French and Italian

Contract Type
This position is archived.
This position is archived.
Job description

For our Client, leader in business process outsourcing, that provides strategy consulting, technologies and services for customer management, we are looking for highly motivated candidates for the position of Quality Assurance Specialist.

As part of the wider Quality Team the candidate will be responsible for:
- Listening to and monitoring associate calls for customer satisfaction according to our Client specified policies, thresholds, and procedures
- Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing coaching, feedback, and reporting to the Team Leads
- Supporting a culture of meeting and exceed a quality customer experience satisfaction scores


- Very good knowledge of French and Italian (both of these languages has to be at levelB2/C1)
- Good knowledge of English
- Min.1 year of experience in Customer Service
- Experience in driving quality improvement and delivering quality in line with brand values, in SSC/BPO/Sales area will be an asset
- Willingness to work with outsourced partners
- Proven knowledge of call center business
- Experience of working with quality tools to monitor performance
- Cultural awareness and appropriate sensitivity in workings across multiple countries
- Working knowledge of database applications such as MS Office


Competitive base salary
- Social benefits e.g. private healthcare
- Private medical care
- Multisport card
- Great training system
- International, dynamic work environment
- Fruits in the office

Recruitment Agency No. 812

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

For more related job opportunities visit https://www.grafton.pl/en/job-search
This position is archived.
This position is archived.