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Operations Manager / Delivery Manager

Location wielkopolskie
Sector
Job Type Full-time
Salary 12 000 - 14 000 PLN
Published about 1 month ago
Contact Ozanna Rum
Job Ref 4-12-53127

Job Description

For our Client, international, dynamically growing company related to IT, we are looking for an Operations / Delivery Manager.

Responsibilities:

  • Closely follow the day-to-day service delivery for the customer
  • Contact for escalations or problem solving related to the service and the team
  • Manage SLAs and KPIs for delivered services
  • Define and implement service process adjustments in the incident, change, problem and escalation process in close cooperation with the managers
  • Own service review meetings with service management and the customer
  • Ensure customer satisfaction through effective communication
  • Manage and support assigned team leaders in establishing and defining best practices

Requirements

  • Proven work experience in Service Delivery in international organization
  • German and English language is a must
  • Excellent customer management skills
  • Excellent communication and leadership skills

Benefits

  • Stable employment
  • Attractive benefits package
  • International environment
  • Possibility to travel to other branches

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

For more related job opportunities visit www.grafton.pl/en/jobs?disciplines=hr-prawo-administracja

Multilingual and Customer Service | Customer service | Operations manager | Project manager | Call center | Customer | Senior | Kierownik