Network Specialist Technical Support Engineer L1 and L2

Contract Type
5 000 - 10 000 zł
This position is archived.
This position is archived.
Job description

For our Client international IT organization based in Wroclaw, due to brand new project being launched we are currently looking for Specialist in Network Area
Network Specialist (Technical Support Engineer L1 and L2)
Dependable from the experience you will be responsible for:

- Troubleshoot/Diagnose all Level 1/2 issues from the customers and driving satisfactory resolution of the issues.
- Troubleshoot Product, Codes and Configuration issues.
- Ensure On-Time escalation to L3 and Engineering(R&D) teams
- Ensure consistent customer satisfaction.
- Document all communication with customers in the CRM
- Notify/Discuss with L2/TL/Manager on Tickets that require assistance.
- Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC.
- Plan and constantly work on upgrading tech and product expertise.
- Contribute to the knowledge base/ Tech Forum.
- Ensure to gain Certified Expertise (Certifications) to provide better service.



- 1-2 years(L1) or 3-4 years (L2) experience in technical support environment
- Experience in networking support
- Good English language skills – communication with Client – mostly web, chat, mail, but sometimes calls as well
- CCNA and CCNP certifications would be an advantage
- Bridging and Switching Concepts, LAN Technologies such as Ethernet - CSMA/CD
- STP, RSTP, MSTP, VLAN tagging
- Good Knowledge in Routing concepts, with Good knowledge in Routing Protocols like: RIP, OSPF, IGRP, EIGRP, BGP
- Experience with deployments on both copper DSLAMs and fiber GPON access systems
- Self-managing (autonomous, detail-oriented, organized, creative)
- Excellent written and verbal communication skills, including ability to present and lead discussions from the executive to the developer level
- Working time Monday – Friday, 2 waves between 7:00 – 21:00

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

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This position is archived.
This position is archived.