Workflow Coordinator

Location Warsaw
Job Type Full-time
Salary 6 000 - 8 000 PLN
Published about 1 month ago
Job Ref 1-26-54624

Job Description

For one of our Clients, we are recruiting for a Data Reporting Analyst:

Your duties will include:

  • Supporting 4 European teams (reporting, analyses, operational data, technical support, scheduling)
  • Providing training on telephony systems and resolving CRM issues
  • Operational planning
  • Some administrative duties


  • Bachelor Degree (preferred)
  • Fluent English (C1)
  • At least 1 year of experience working with contact center technologies/applications (CRM, Workflow Management software)
  • experience with telephony systems: end user, reporting, supervisory, scheduling, IVRs
  • Experience in customer service
  • Pharmaceutical experience (preferred)
  • Second European language advantageous
  • Proficiency in MS applications, specifically Excel (recording macros)


  • attractive benefits package
  • possibility of working in a newly-created team
  • international working environment (the teams are based in 4 different European countries)

Other notes

To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates. Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

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