Contact Center Manager

Contract Type
10 000 - 13 000 zł
This position is archived.
This position is archived.
Job description

An international organization based in Bydgoszcz, we are looking for an experienced Contact Center professional to join our Team on the position of Contact Center Manager.

Main tasks:

  • Responsibility for building up Contact Center from scratch
  • Setting goals, KPI's and SLA's for the team
  • Building and maintaining good customer relationships
  • Forecasting trends, providing reports and information for Sales Director
  • Staff planning according to indicators
  • Managing subordinate team
  • Being a FPOC for stakeholders
  • 5 years of experience in customer service environment
  • 3 years of experience in team management
  • Fluent in English, min. C1
  • Ability to effectively lead, develop, coach, encourage and motivate others
  • Documented successes and initiative in implementing optimization
  • Strong organizational, planning and problem-solving skills with the ability to prioritize multiple issues
  • Excellent oral and written communication skills and the ability to effectively communicate with a diverse audience and at every level of the organization
  • Possibility to build the Center from scratch
  • Clear career path
  • Work in international environment
  • Attractive office location
To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

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This position is archived.
This position is archived.