Business Customers Support with German - Fintech

Contract Type
5 700 - 6 200 zł
This position is archived.
This position is archived.
Job description

For our Client providing payment transactions and financial information services we are currently looking for:

Business Customers Support with German


  • Providing telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions;
  • Independent processing of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements;
  • Updating systems to reflect contract changes, including activating new services and changes to the customer status;
  • Set-up and maintenance of new and existing customers in our systems, according to our SLA’s , processes and quality requirements,
  • Active support operational implementation of new products and services,
  • Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics),
  • Active participation and cooperation in projects,
  • Active assistance in all areas of the team,
  • Resolution and follow-up on customer issues escalating to technical support teams as appropriate.
  • Previous experience in Customer Service (will be an advantage)
  • Good knowledge of MS Office
  • Fluent English, German and Polish.
  • Strong interpersonal and communication skills
  • Positive energy and motivation
  • Flexible working hours
  • Very good location in city center
  • Lunch card
  • Public transport subsidized
  • Language courses
  • Private medical care
To apply for this offer, please follow the "Apply now" button. The salary rates presented here are monthly gross and are based on Grafton Recruitment's research into salary trends. The final salary offered upon hiring will depend on how closely the candidate meets the requirements set out in the job offer. Job offers by Grafton Recruitment are not commercial offers within the meaning of the Polish Civil Code(Articles 66 and 71 CC). We kindly inform you, that we will process all applications with full discretion and contact selected candidates.

Grafton Recruitment Sp.z o.o. is registered on position 20329 in the National Recruitment Agencies Register.

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This position is archived.
This position is archived.