Business Customers Support with German - Fintech

Location
Industry
Contract Type
fulltime
Salary
5 700 - 6 200 zł
Published
Contact
Reference
1-26-56336
This position is archived.
This position is archived.
Job description

For our Client providing payment transactions and financial information services we are currently looking for:

Business Customers Support with German

Responsibilities:

  • Providing telephone and email support for customer service including financial queries, answering product questions and providing answers to basic technical questions;
  • Independent processing of all kind of requests from our customers, partners and third parties, according to our SLA’s and quality requirements;
  • Updating systems to reflect contract changes, including activating new services and changes to the customer status;
  • Set-up and maintenance of new and existing customers in our systems, according to our SLA’s , processes and quality requirements,
  • Active support operational implementation of new products and services,
  • Execute recurring tasks (e.g. Money Return, OTP-Queues and Statistics),
  • Active participation and cooperation in projects,
  • Active assistance in all areas of the team,
  • Resolution and follow-up on customer issues escalating to technical support teams as appropriate.
Requirements
  • Previous experience in Customer Service (will be an advantage)
  • Good knowledge of MS Office
  • Fluent English, German and Polish.
  • Strong interpersonal and communication skills
  • Positive energy and motivation
Benefits
  • Flexible working hours
  • Very good location in city center
  • Lunch card
  • Public transport subsidized
  • Language courses
  • Private medical care
Other notes
For more related job opportunities visit https://www.grafton.pl/en/job-search
This position is archived.
This position is archived.