The Shared Service and BPO Centre sector has grown over the last 5 years becoming an increasingly important sector in Central Eastern European economies and indeed an industry in itself.
Over the last 5 years Grafton has been monitoring key HR issues in this sector in order to provide you with bigger picture trends and insights into the development of the BPO and SSC sector. This year we surveyed 209 professionals across 6 countries in CEE including: Czech Republic-Poland-Slovakia-Hungary-Romania-Lithuania. Our professionals came from Finance, IT, Customer Service , Procurement and HR SSCs.
For more information regarding full SSC & BPO Survey please contact with Marketing Department: